SharkTV.ca – Refund & Return Policy

Last Updated: October 8, 2026

At SharkTV.ca, we are committed to providing clear information about our products, services, returns, and refunds. Please review this policy carefully before making a purchase.

This policy applies to electronic products, IPTV subscriptions, and other digital products purchased through SharkTV.ca.

Nothing in this policy limits or excludes any rights or remedies that cannot legally be waived under applicable Canadian consumer protection laws.

1. IPTV Subscriptions and Digital Services

All successfully activated and delivered IPTV subscriptions are generally non-refundable.

IPTV subscriptions are digital services. Once an IPTV subscription has been activated and the service details have been delivered, the subscription is considered fulfilled.

Our IPTV suppliers generally do not refund activated subscription credits. As a result, we cannot normally offer refunds, exchanges, or cancellations for activated IPTV services simply because a customer changes their mind.

Before purchasing, we recommend that customers:

• Confirm their device is compatible with the selected IPTV service.
• Review the package description, subscription duration, and connection limits.
• Ensure they understand the activation and setup requirements.
• Consider purchasing a 1-month subscription before committing to a longer plan.

IPTV Activation or Service Problems

If your subscription has not been activated, your order was fulfilled incorrectly, or you experience technical problems, please contact SharkTV Support on Live Chat or Telegram.

Our support team will review the issue and work toward an appropriate resolution, which may include troubleshooting, correcting an activation, replacing an incorrectly supplied service, or issuing a refund where required by applicable law.

Temporary interruptions, device configuration problems, or internet connection issues do not automatically qualify for a refund.

Any rights or remedies required by applicable consumer protection laws remain unaffected.

2. Electronics Returns – 5 Days

We accept eligible returns of electronic products within 5 days of delivery, subject to the conditions below and applicable consumer protection laws.

To qualify for a standard return:

• The product must be unused.
• It must be in the same condition in which it was received.
• It must include its original packaging and accessories.
• Proof of purchase must be provided.
• You must contact us within 5 days of receiving the product.

Please contact  before returning an item. Do not ship products back without receiving return instructions.

This voluntary 5-day return period does not restrict statutory rights relating to defective, misrepresented, or otherwise non-compliant products.

3. Non-Returnable Products

The following products are generally not eligible for change-of-mind returns or refunds once delivered, redeemed, or activated:

• Activated IPTV subscriptions and digital services
• Gift cards
• Downloadable software products
• Redeemed coupon codes or promotional codes

Exceptions may apply where required by law or where SharkTV.ca approves a resolution.

4. Refund Processing

Once we receive and inspect an eligible returned electronic product, we will notify you by email whether your refund has been approved.

If approved, the refund will normally be issued to the original payment method. The time required for the refund to appear depends on the payment provider and financial institution.

If your original payment method is no longer available, please contact our support team to discuss available options.

5. Late or Missing Refunds

If an approved refund has not appeared:

1. Check your bank account or payment statement.
2. Contact your credit card company or payment provider.
3. Contact your financial institution to confirm processing times.
4. We will review the payment status and assist where possible.

We will review the payment status and assist where possible.

6. Sale and Promotional Items

Products purchased during sales or promotional offers may be subject to special conditions disclosed at the time of purchase.

Change-of-mind refunds may not be available for promotional items unless expressly stated.

However, promotional pricing does not remove consumer rights or remedies required by applicable law.

7. Defective or Damaged Products

If an electronic product arrives defective, damaged, or incorrect, contact us with your order number and a description of the problem.

We may request photographs or additional information to help assess the issue.

Depending on the circumstances and applicable law, an appropriate resolution may include repair, replacement, exchange, or refund.

Please wait for return instructions before shipping the product.

8. Gifts

If an item was purchased as a gift and shipped directly to the recipient, an approved return may be eligible for store credit or another agreed resolution.

If the gift was purchased and shipped to the original purchaser, any approved refund will normally be issued to that purchaser's original payment method.

Applicable consumer protection rights remain unaffected.

9. Return Shipping

To return an eligible electronic product, contact Support to request return instructions and the appropriate shipping address.

For voluntary change-of-mind returns, customers are generally responsible for return shipping costs unless otherwise agreed.

For defective, incorrect, or damaged products, shipping responsibilities will be determined according to the circumstances and applicable law.

We recommend using a trackable shipping service for returned products. For higher-value items, shipping insurance is also recommended.

SharkTV.ca is not responsible for returns lost in transit where the loss is not attributable to us, subject to applicable law.

10. Order Information and Proof of Purchase

Please retain your order confirmation and receipt.

Order confirmations are generally sent to the email address provided during checkout. If you cannot find your confirmation, check your spam or junk folder.

When contacting support, include your order number, purchase email address, and a brief explanation of your request.

11. Contact Us

For questions about returns, refunds, activation, or product issues, contact:

SharkTV.ca Customer Support

Website: https://www.sharktv.ca

We appreciate your business and thank you for choosing SharkTV.ca.