SharkTV.ca – Privacy Policy
Last Updated: October 8, 2026
Welcome to SharkTV.ca. We respect your privacy and are committed to handling your personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, purchase IPTV subscriptions or electronic products, create a customer account, or contact our support team.
By using SharkTV.ca, you acknowledge the privacy practices described in this policy, subject to applicable Canadian privacy laws.
1. Information We Collect
We collect information reasonably necessary to provide our products and services, process orders, maintain customer accounts, and provide support.
Personal Information
- Full Name: To identify customers and manage orders.
- Email Address: For order confirmations, subscription updates, account notifications, and customer support.
- Phone Number: When provided for order-related communication or support.
- Billing Information: To process payments and maintain transaction records.
- Shipping Address: When necessary to deliver physical electronic products.
- Order History: Including purchased products, subscription plans, order dates, and payment status.
- Customer Account Information: To provide access to account features and order information.
- Support Communications: Messages and information provided when requesting assistance.
Technical and Website Usage Information
When you visit SharkTV.ca, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and approximate visit times
- Referring websites
- Cookies and session information
- Website errors and security-related activity
This information helps us operate, secure, troubleshoot, and improve our website.
2. IPTV Subscription Information
When you purchase an IPTV subscription, we may collect and maintain information necessary to process and support your order, including:
- Selected IPTV package
- Subscription duration
- Number of connections
- Activation and expiration dates
- Order and payment status
- Information provided during technical support requests
Certain activation information may be shared with the relevant IPTV service provider when necessary to fulfill your order.
SharkTV.ca does not require customers to provide their personal streaming viewing history as part of the standard ordering process.
Third-party IPTV services and applications may collect additional technical or usage information under their own privacy policies.
3. How We Use Your Information
We may use personal information to:
- Process and fulfill customer orders.
- Activate and manage IPTV subscriptions.
- Provide customer account access.
- Send order confirmations, receipts, and subscription notifications.
- Respond to customer inquiries and support requests.
- Process eligible refunds, exchanges, or returns.
- Detect fraud, unauthorized activity, and security threats.
- Maintain and improve website performance.
- Comply with applicable legal, tax, accounting, and regulatory obligations.
- Send promotional communications where permitted by law and applicable consent requirements.
We do not sell customer personal information to third-party data brokers.
4. Cookies and Tracking Technologies
SharkTV.ca may use cookies and similar technologies to support website functionality and improve the customer experience.
Essential Cookies: Used for login sessions, shopping carts, account security, and necessary website functions.
Preference Cookies: Used to remember selected settings or preferences where available.
Analytics Cookies: Used, where enabled, to understand website traffic, page performance, and visitor interactions.
Security Technologies: Used to help identify suspicious activity and protect the website.
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect shopping carts, customer login, or other website features.
Where required by applicable law, we will obtain consent before using non-essential tracking technologies.
5. Payments and Financial Information
When you purchase products or services through SharkTV.ca, payments may be processed by third-party payment service providers.
Depending on the payment method, these providers may collect payment details, billing information, and transaction-related data necessary to complete your purchase.
SharkTV.ca may retain transaction references, payment status, order totals, and other information necessary for accounting, customer support, fraud prevention, and order management.
Payment providers process information according to their own privacy and security practices.
6. How We Share Personal Information
We do not sell customer personal information to third-party advertisers or data brokers.
We may share limited personal information with trusted third parties when reasonably necessary, including:
- IPTV Service Providers: To activate, deliver, or troubleshoot purchased subscriptions.
- Payment Processors: To process transactions, refunds, and payment-related disputes.
- Shipping Companies: To deliver physical electronic products.
- Website Hosting and Technical Providers: To operate, maintain, and secure our website.
- Customer Support Providers: To help respond to customer inquiries.
- Legal or Regulatory Authorities: When disclosure is required or permitted by applicable law.
We seek to limit the information shared to what is reasonably necessary for the relevant purpose.
7. Data Storage and International Transfers
Personal information may be stored or processed using third-party hosting, payment, support, or service providers.
Some of these providers may operate outside Canada. As a result, personal information may be processed in other countries and may be subject to the laws of those jurisdictions.
We take reasonable steps to protect personal information when working with third-party service providers, consistent with applicable privacy requirements.
8. How We Protect Your Information
SharkTV.ca takes reasonable technical and organizational measures to help protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.
Depending on the system, these measures may include:
- Secure HTTPS connections
- Account authentication and access controls
- Restricted administrative access
- Security monitoring and software maintenance
- Appropriate protection of customer and order records
However, no website, electronic storage system, or internet transmission method can be guaranteed to be completely secure.
Customers should use strong passwords, protect their account information, and contact us if they suspect unauthorized access.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy or to meet applicable legal, accounting, tax, security, and recordkeeping requirements.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
When information is no longer required, we take reasonable steps to securely delete, anonymize, or otherwise dispose of it.
10. Your Privacy Rights
Subject to applicable Canadian privacy laws, you may have the right to:
- Request access to personal information we hold about you.
- Request corrections to inaccurate or incomplete information.
- Ask questions about how your personal information is used or shared.
- Withdraw consent for certain uses of personal information, subject to legal or contractual restrictions.
- Request deletion of personal information where applicable law permits or requires it.
- Raise concerns about our privacy practices.
To submit a privacy-related request, contact support@sharktv.ca.
We may need to verify your identity before processing requests involving personal account information.
11. Marketing Emails and Communications
SharkTV.ca may send transactional communications, including order confirmations, activation notices, subscription updates, and important service information.
We may also send promotional emails where permitted by applicable Canadian anti-spam legislation and consent requirements.
Customers may unsubscribe from promotional communications using the instructions provided in those messages or by contacting our support team.
Unsubscribing from marketing emails does not prevent necessary order-related or service communications.
12. Third-Party Websites and IPTV Applications
Our website may contain links to external websites, IPTV applications, device manufacturers, payment providers, or other third-party services.
These third parties may have their own privacy policies, terms, and information-handling practices.
SharkTV.ca does not control the privacy practices of independent third-party websites or applications. We encourage customers to review their privacy policies before providing personal information.
13. Children's Privacy
SharkTV.ca is intended for adults who are legally able to purchase our products and services.
We do not knowingly collect personal information directly from children for the purpose of creating customer accounts or processing purchases.
If you believe a child has provided personal information to us without appropriate authorization, please contact support@sharktv.ca so we can review the matter.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or legal obligations.
When changes are made, we will update the date shown at the top of this page.
Where required by law, we will provide additional notice or obtain consent for material changes.
We encourage customers to review this page periodically.
15. Contact Us About Privacy
If you have questions, concerns, or requests relating to your personal information or this Privacy Policy, please contact:
SharkTV.ca – Privacy Inquiries
Email: support@sharktv.ca
Website: https://www.sharktv.ca/a
We will review privacy-related inquiries and respond in accordance with applicable legal requirements.
Thank you for trusting SharkTV.ca.