Welcome to the SharkTV.ca Return Policy. By using this website, you agree to all of our policies. If you do not agree with any part of our policy, please discontinue using SharkTV.ca.
Returns
Our return policy is valid for 5 days on all electronic products from the date you receive your order. If more than 5 days have passed, we cannot offer a refund or exchange.
For IPTV services, there is no return or refund policy under any circumstances. Once payment is received and the IPTV credits are activated, the service is considered used. IPTV providers do not refund activated credits, which is why refunds cannot be issued. Please read our policy carefully before purchasing. If unsure, purchase a 1-month plan before committing to a longer subscription.
To be eligible for an electronics return, the item must be unused, in the same condition you received it, and in its original packaging.
Additional non-returnable items:
– Gift Cards
– Downloadable Software Products
– Coupon Codes or Promotional Codes
To complete a return, proof of purchase is required. Your order number will be sent to your email inbox (or sometimes your spam/junk folder). Please contact us first and wait for return instructions before shipping anything back to us.
Refunds (if applicable)
Once we receive and inspect your returned item, you will be notified by email regarding the approval or rejection of your refund. If approved, your refund will be processed and applied to your original payment method within a standard processing timeframe.
Late or Missing Refunds (if applicable)
If you have not received your refund, please check your bank account first.
Next, contact your credit card company. It may take time before your refund is officially posted.
Then contact your bank. Processing times vary based on institution.
If you have completed all steps and still have not received your refund, please contact us at support@sharktv.ca.
Sale Items
Only regular-priced items are eligible for refunds. Sale items cannot be refunded.
Exchanges (if applicable)
We replace items only if they are defective or damaged. To request an exchange, email support@sharktv.ca. Return shipping information will be provided upon approval.
Gifts
If an item was purchased as a gift and shipped directly to you, you may receive a virtual gift credit for the value of your return. Once the item is received and inspected, a gift certificate will be issued.
If the item was not marked as a gift, or the giver had it shipped to themselves first, the refund will be issued to the gift giver.
Shipping
To return your product, please ship it to the address we provide after you contact support.
Customers are responsible for their own return shipping costs. Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the refund amount.
Delivery times for exchanged items may vary based on your location.
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.
Thank you for purchasing from us. We appreciate your business and hope you enjoy your experience.